Advanced Business Leadership Program

Description

Advanced Business Leadership is business results oriented training divided into 10 sessions. It includes written learning materials, multi-media files, and a success planning system so participants can learn, use and and retain the learning.  The program includes talent insight assessments for all staff.

The program is a full business program designed to develop key skills in leaders so your business can compete and win the market place. Each session is led by a business facilitator with real-world experience.

All companies need a high performing team of strong leaders in management to improve the results of the business. The Advanced Business Leadership Program is designed to improve the skills and knowledge of people in their organization so they operate more effectively as professionals and provide effective leadership for their organization.

The Advanced Business Leadership Program is structured in small blocks of instruction. This way the leaders who are trained can set goals, manage time, stress and conflict more effectively, communicate at high levels and perform at their best to achieve maximum organizational results.

The program is focused on key organizational leadership skills so that participants gain knowledge, learn new skills and techniques so they can adapt to change and be more successful in their departments so the company can be more competitive and successful in the marketplace.

Program Structure

Module 1: Perform at your best - Management productivity

Module 2: Leadership essentials

Module 3: Organizational planning and business systems

Module 4: Communication skills

Module 5: Time and stress management

Module 6: Conflict resolution

Module 7: Building high performance teams

Module 8: Essential sales skills

Module 9: Marketing focus, winning market share

Module 10: Setting goals and measurable objectives

The Objectives and Outcomes of Advanced Business Leadership Program

  1. Objective: To teach managers essential business skills for business success in a changing landscape of technology and competition.

Outcome: The program gives participants the essential fundamentals of leadership and the role of a business leader. The program teaches participants specific business techniques that helps the organization become more competitive.

  1. Objective: To teach leadership skills so participants can lead, motivate, teach and inspire others.

Outcome: Success for managers is based in effectively managing people. This program helps leaders gain new insight and skills in people motivation, leadership and management in people management is having team members that outperform the best of the best, and they do it without the Manager's help.

  1. Objective: To teach participants how to build highly productive teams.

Outcome: The program looks at team development and team processes that are used by managers to enable the teams and departments to achieve its goals. The program teaches team innovation and how to solve problems, address issues, generate new ideas, monitor throughput of work or review and most importantly how we are working together as a team.

  1. Objective: To teach essential interpersonal skills like communication, conflict resolution, negotiation to participants.

Outcome: The focus on this section of the program is to transfer knowledge and skills of communication, conflict resolution and negotiation to managers for use in all areas of their roles as leaders.

  1. Objectives. To teach Managers to understand, adapt and use change to improve their business advantage.

Outcome: While in business change is a constant the program will help managers recognize and understand the fundamentals of change. The focus of the program is to give managers the knowledge and skills to leverage innovation, productivity and quality improvements using the change process.

 

Module 1: Perform At Your Best: Management Productivity

Module 1 Objectives:

To teach managers management skills.

The program gives participants the essential fundamentals of a manager helps them understand what a manager does to move an organization forward. The program will give participants an understanding of their own personal skills and abilities as they begin to perform as leaders.  

Learning Outcomes:

  • Learn the essential fundamentals of management theory
  • Understand their own skills bases
  • Learn the practical application of management theory
  • The learner will be able to explain the difference between a manager and leader
  • Understand fundamentals of management

Instructional Objectives:

  • Engage the participant’s perspective on management effectiveness and the potential of a manager
  • Engage the learner through relevant workplace management challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of management theory
  • Assess personal skills and abilities of each participant

Course Components:  

  • Management theory
  • Managerial skills assessment
  • Leadership behavioural styles
  • Manager as strategic planner
  • The Manager as leader

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 2: Leadership Essentials

Module 2 Objectives:

To teach managers key leadership essentials.

The program gives participants the essential fundamentals of leadership and the role of a leader. The program will show participants the techniques to win the respect of followers and lead people in a positive direction forward.

Learning Outcomes:

  • Learn the essential fundamentals of leadership theory
  • Learn the practical application of leadership theory
  • The learner will be able to explain the difference between a manager and leader
  • Understand fundamentals of delegation
  • Explain in situational leadership
  • Learn techniques of delegation and engagement

Instructional Objectives:

  • Engage the participant’s perspective on leadership effectiveness and the potential of leadership
  • Engage the learner through relevant workplace leadership challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of leadership theory
  • Transfer knowledge of the situational leadership model
  • Transfer skills and techniques of delegation and engagement

Course Components:  

  • Leadership theory
  • Situational leadership theory
  • Goal setting and measurement
  • Adult education theory
  • Produce solutions to relevant workplace examples and situations

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 3: Organizational Planning and Business Systems

Module 3 Objectives:

In this course, participants will gain an understanding of the relationship between information technology, accounting information systems, business strategy and organizational improvement.

Learning Outcomes:

  • Identify the importance of planning organizational and business systems for proper management and control of organizations.
  • Teach participants on the effective application and deployment of technology and organizational systems in organizations.
  • Apply effective written and oral communication skills in a problem solving context.
  • Teach how to develop appropriate strategic organizational planning to use informational to implement organizational improvements.

Instructional Objectives:

  • Engage the participant’s perspective on business systems and organizational effectiveness
  • Engage the learner through relevant work place organizational planning challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of leadership theory
  • Transfer knowledge of the effective business systems
  • Transfer skills and techniques of strategic planning

Course Components:  

  • Business systems planning
  • Informational systems
  • Technology and information sharing for effective business
  • Strategic planning techniques
  • Produce solutions to relevant workplace examples and situations

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 4: Communication Skills

Module 4 Objectives:

To teach essential communication skills to participants

Learning Outcomes:

  • Learn communication theory
  • Learn the impact of negative communication
  • Learn how body position, tone, pitch and volume impacts communication in the workplace
  • Teach how communication impacts staff retention, creativity, innovation, quality and production.
  • Define excellence in communication
  • Transfer techniques and tactics to improve workplace communication
  • Practice the essential skills that changes communication behaviour
  • Use real workplace situations to improve communication skills

Instructional Objectives:  

  • Engage the learner with relevant workplace communication situations
  • Engage the learner with hands on practice of new techniques
  • Transfer knowledge communication theory
  • Transfer knowledge about how poor communication impacts the work environment and has a direct negative impact on business results
  • Engage the learner with experiential communication challenges based on real life work situations
  • Transfer communication skills and tactics that the manager can use right now in the business

Course Components:  

  • Communication theory
  • How communication impacts engagement, retention and business results - data
  • Communication excellence benchmarking and gap analysis
  • Communication tactics and techniques
  • Removing communication barriers to build productive teams
  • How culture and diversity impact communication
  • Workplace solutions to relevant communication challenges

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 5: Time and Stress Management

Module 5 Objectives:

To teach essential time and stress management skills to participants

Learning Outcomes:

  • Learn stress theory
  • Teach time management skills
  • Learn the impact of stress in a person and groups
  • Learn how time management contributes to stress
  • Learn how time management contributes to productivity
  • Define balance
  • Transfer techniques and tactics to improve stress management
  • Practice the essential skills that improves time management

Instructional Objectives:  

  • Engage the learner with relevant workplace time waster situations
  • Engage the learner with hands on practice of new stress release techniques
  • Transfer knowledge time management theory
  • Transfer knowledge about how poor stress management impacts the work environment and has a direct negative impact on business results

Course Components:  

  • Effective Time Management
  • What is Time Management
  • Seven Essentials of Good Time Management Habits
  • Self- Assessment: Detecting Your Time Robbers
  • Time Management Matrix/ Urgent Vs Important Task
  • 80/20 Rule
  • Busy Vs Productive Work
  • Five Steps to complete any task – Getting it done
  • Five Ways to deal with indecision or delay
  • Four Techniques to make quick decisions
  • Taking Advantage of Unexpected Free Time
  • Handling Time Wasters
  • Two biggest time robbers and how to handle them
  • Saying "No" positively
  • Four degrees of delegation level
  • Time Creation
  • Setting Time Objectives and Planning
  • Ten Time Management Questions
  • Ten Master Time Manager
  • Effective Stress Management
  • Two Types of Stressors and Three Types of Stress
  • Self-Assessment: Assessing Your Current Level of Stress

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion forma. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 6: Conflict Resolution

Module 6 Objectives:

This conflict resolution module offers practical recommendations for participants, aimed at managing conflict at work and teaches an effective conflict management strategy, tactics and techniques.

Learning Outcomes:

  • Define confrontation and the Lead Hands role in managing conflict in the workplace to ensure they maximize individual and team performance
  • Identify the participants preferred leadership style in influencing others, managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrate conflict management recognition and skills in resolving conflict and confrontation
  • Learn how to create a conflict management plan to apply and enhance their communication and conflict resolution skills in the workplace to address existing workplace conflicts

Instructional Objectives:  

  • Engage the learner with relevant strategies, techniques and tactics to resolve conflict situations
  • Transfer knowledge about conflict management theory
  • Transfer knowledge about how conflict impacts the work environment and has a direct negative impact on business results
  • Engage the learner with conflict challenges based on real life work situations
  • Transfer conflict management skills and tactics that the participant can use in their departments

Course Components:  

  • Conflict management information
  • Influence theory
  • Behaviour management tactics and techniques
  • Understand the conflict process and how resolution process works in the workplace
  • Identifying barriers to conflict resolution
  • Overcoming conflict barriers
  • Workplace solutions to conflict management challenges

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Duration:

8 hours

 

Module 7: Building High Performance Teams

Module 7 Objectives:

To teach participants how to build highly productive teams so they can perform at their best.

Learning Outcomes:

  • Learn group theory
  • Learn team building fundamentals and tactics
  • Learn how team engagement impacts staff retention and motivation
  • Define excellence in team building
  • Understand the power measurement of quality, innovation and production impacts our business
  • Gain new behaviours and skills in engaging people and building departmental groups into high performance teams

Instructional Objectives:

  • Engage the learner through relevant workplace team building opportunities
  • Transfer knowledge of group theory
  • Transfer knowledge retention and motivation challenges
  • Engage the learner with experiential learning based on real life work team building challenges
  • Transfer skills and tactics that the participant can use to build more engaged work groups

Course Components:  

  • Group theory
  • Engagement, retention and motivation data
  • Building groups into high performance teams
  • Team building tactics and techniques
  • Removing workplace barriers to build productive teams
  • Workplace solutions to relevant team building challenges

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 8: Essential Sales Skills

Module 8 Objectives:

This module teaches sales training and is focused on the sales skills development of participants so they can drive revenue into the organization. This course will help staff learn the skills of participants in a B2B model and learn to improve sales.

Learning outcomes:

  • Define excellence in sales and sales actions and behaviours
  • Learn the difference between a good salesperson and an average salesperson
  • Learn the actions of B2B sales
  • Learn to set sales goals and objectives
  • Learn to use sales scripts and stories to drive sales

Instructional Objectives:  

  • Become familiar with sales philosophy
  • Learn key sales habits and actions
  • Understand their own sales skills and strengths
  • Be able improve customer service

Course Components:  

  • Sales techniques and philosophy
  • Sales habits and action planning
  • Sales skills sets
  • Sales closing theory
  • Understanding why customers buy

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 9: Marketing Focus, Winning Market Share

Module 9 Objectives:

This course examines the fundamental concepts and skills of marketing, and the formulation of winning marketing strategies and action plans. Explore the basic toolkit that marketers use every day to segment customer groups and create lasting bonds with the target market.

Learning Outcomes:

  • Create positioning statements that provide sustainable differentiation
  • Develop great brands that connect with customers
  • Use the marketing mix to build competitive advantage

Course Components:  

  • Customer Lifetime Value as a tool to prioritize marketing efforts
  • Identifying consumer characteristics and motivations
  • Marketing definitions and foundational terms and skills
  • Product Life Cycle and focus on Innovation
  • Segmenting and targeting customers for focus and greater profitability

Instructional Objectives:  

  • Become familiar with marketing positioning
  • Learn key marketing strategies and actions
  • Understand their own marketing skills and strengths
  • Be able improve market share position

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

 

Module 10: Client Management Strategies for Retention and Growth

Module 10 Objectives:

Learn proven practices for building strong, mutually beneficial and profitable client relationships. Enhance your professional reputation, while setting a course for your client and your firm that minimizes conflict and maximizes value.

Learning Outcomes:

  • Establish principled guidelines for healthy client relationships
  • Create and leverage multiple dimensions of value
  • Develop new opportunities while protecting profit margins

Course Components:  

  • Building a strategic and ethical foundation for healthy client relations: developing principles to guide business decisions and prevent conflict
  • Expectation management: using expectation management to increase client satisfaction
  • Feedback and difficult conversations: how to foster constructive feedback, using feedback for early problem diagnosis and corrective action, managing difficult conversations
  • Creating multiple dimensions of value: identifying and articulating the multiple tangible and intangible values you bring to clients

Instructional Objectives:  

  • Teach guidelines for healthy client relationships
  • Build tactics between client expectations and delivery
  • Understand multiple dimensions of value creation and how to leverage these for extended engagements and higher profit margins
  • Use objective tools to evaluate opportunities
  • Enhance professionalism by defining and enforcing boundaries

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Duration:

8 hours

Program Structure

Module 1: Perform at your best - Management productivity

Module 2: Leadership essentials

Module 3: Organizational planning and business systems

Module 4: Communication skills

Module 5: Time and stress management

Module 6: Conflict resolution

Module 7: Building high performance teams

Module 8: Essential sales skills

Module 9: Marketing focus, winning market share

Module 10: Setting goals and measurable objectives

Cost

Instructors

Presenter/Instructor:Bob

Bob Embury

Eclipse HR is a certified trainer for the Canadian Export Manufacturers of B.C (CME) and the B.C. Alliance for Manufacturing

In 2013, Bob rebranded his training company to include recruitment and human resources services. Today, his company is known as Eclipse Human Resources Solutions (Eclipse HR). Eclipse HR provides over 150 training programs, full services recruitment and HR Today, a program to help growing companies deal with the issues of HR in their companies on site.

Bob created his first training company Quality Training Associates (QTA) in 1990 and has been developing and leading workshops and seminars for organizations ever since. QTA was conceived and launched based on his experience as Senior Manager for a major organization in Vancouver. As a senior leader of the organization, he was responsible for the business success of 16 different units of operation. During this time, he learned that organizational business success was reliant on the skills and motivation of his Managers.  By focusing on the skills development of his managers and management team the organization had outstanding success. From this experience, his mission became to help people develop their own personal leadership skills and success in organizations so in turn the organization could prosper.

Bob is passionate about developing the skills and abilities of leaders at every level of organizations. He has worked as a trainer and business consultant with over 350 companies including Nike, Costco, Air Canada, Weyerhaeuser, all levels of government and many not for profit associations.

Bob is known as a motivating and inspiring keynote speaker and has traveled across North America speaking on business subjects including teambuilding, communication, leadership, management, negotiation skills and many others. Bob has spent 5 years as an instructor with Langara and Douglas College on the west coast teaching strategic planning, business planning and entrepreneurship.

Bob’s resume includes, published research, author, corporate trainer, keynote speaker and business owner.

Presenter/Speaker/Instructor:hans-trupp

Hans Trupp

Hans has over 20 years as an elite corporate trainer working with organizations across North America. He is a dynamic and knowledgeable professional who is passionate about professional development, corporate training and business coaching.

As an experienced entrepreneur and sales executive he is fully committed to building leaders and growing businesses by evaluating what makes them unique then transferring knowledge and skills so improvement is achieved quickly and sustainably.

Hans specializes in being a catalyst for coaches, business owners, executives, and their teams. By working with Hans, you will set and reach goals for the highest levels of personal and professional success.

Instructor: Mike Garcia PE, FMPmike-garcia

Mike Garcia began his career in power engineering and facility management in 2003 and now is regarded as a leading specialist and dynamic educator in power engineering and facility management.

Mike is the owner of Total Facilities Management Consultants International (TFMCI) a company comprised by a group of professional power engineering specialists and facilities management consultants. He leads workshops and produces services in boiler and power plant operations, large facilities operations, pulp mills, manufacturing, agrifoods, mining, petrochemicals and the forest industry across BC and Canada.