People Skills & Communication

There are no more important skills for a leader than to be able to speak impactfully and with confidence in public.  In this practical and powerful course, participants learn how to present their ideas with conviction, clarity in their own personal style. Participants gain the specific skills of public speaking skills and abilities to be… 

This highly practical 3-day program is designed to provide participants with a practical application for both the common and complex negotiations carried out in the workplace on a regular basis. Participants will learn skills so they can prepare for and conduct negotiations in the workplace. The course is interactive and builds important skills using this… 

Being able to communicate effectively is one of the most important business skills and life skills you can develop. Being effective is about the words you use, the tone and volume coming together in the perfect way. This insightful and highly interactive Communication Breakthrough Course includes a detailed focus on identifying communication styles and adapting… 

This course delivers practical lessons in the concepts and skills of managing performance in the workplace. Participants explore the leadership and management techniques required to create a work environment where people can grow and succeed. The course delivers insight into best practices in performance management and looks carefully at what actions leaders can take to… 

In this course, participants will learn the fundamental skills of how to develop their own coaching style so people can reach their potential in the department or organization. The course covers the techniques and tactics required to communicate and build relationships that allow people to work more effectively both as individuals and as part of… 

This course helps leaders develop the skills and knowledge base to manage organizational change from a people and process perspective. Participants learn how change impacts departments, organizations and people. The course looks at a practical approach to initiate change, plan of change and manage change over time.  Participants learn the tactics and skills to help… 

This course is designed for supervisors and managers to help them create a more empowered, trusting, and energized workplace. Leaders learn what employees want and need and they learn important knowledge about human behaviour and the core skills and tactics to inspire and motivate people at any level for any activity. Leaders learn why some… 

The course teaches the foundations of effective delegation skills and tactics to hold people accountable for that delegation. Delegating tasks is a key leadership skill that not only engages employees but also teaches how effectively delegating tasks empowers employees to be more productive and innovative in the workspace. This course teaches important useful delegation skills… 

This diversity training course teaches leaders how diversity can be used to empower workspaces and motivate and appreciate others in those workplaces.  Research clearly shows that well-managed, diverse teams outperform homogeneous teams, as they are more creative and effective at innovation and problem-solving. ​In a worldwide survey of three million employees on diversity, employee satisfaction… 

This course teaches the roots of anger and angry behaviours. Understanding anger is the key to people controlling and limiting anger both internally and also helping others to understand and control their anger. Anger Management Essentials teaches leaders constructive tactics and techniques that help them manage anger in the workplace. Participants will learn how to… 

Conflict Resolution Training for the Workplace teaches leaders the skills of recognizing and managing conflict effectively. This is a core skill for all organizational leaders. This course helps leaders prepare for managing conflict and gives them tactics and skills to handle conflict more effectively. The course will examine these topics: types and causes of conflict,…