Leadership Certification Program

The Leadership Certification program is focused on teaching Managers and Supervisors  new skills and techniques so they can improve business strategies, production methods, safety and quality control processes for the company so the company can be more competitive and successful in the marketplace.

Program Modules Options

  • Leadership Essentials                                                                        
  • Essential Communication Skills                                                 
  • Quality Standards and Best Practices for Leaders                              
  • Legal issues and Risk Mitigation for Leaders                                         
  • Conflict Management
  • High Performance Teams
  • Financial management
  • Sales Skills
  • International and Export Sales
  • Business development
  • Strategic Planning
  • Project Management
  • Production Leadership Development
  • Maintenance Leadership Development
  • Logistics Leadership Development
  • Public Relations and Promotions
  • Marketing Essentials
  • Quality Control Management
  • Lean Leadership
  • HR Audit and HR Systems Management
  • Employee Recruitment and Retention Strategies
  • Time Management
  • Stress Management                                                                     

Below are the Program Objectives for:

  • Leadership Essentials                                                                        
  • Essential Communication Skills                                                 
  • Quality Standards and Best Practices for Leaders                              
  • Legal issues and Risk Mitigation for Leaders                                         
  • Conflict Management  

Module 1: Leadership Essentials                                                                                      

Module 1 Objectives:

To teach our managers key leadership essentials.

The program gives participants the essential fundamentals of leadership and the role of a leader. The program will show participants the techniques to win the respect of followers and lead people in a positive direction forward.

Learning Outcomes:

  • Learn the essential fundamentals of leadership theory
  • Learn the practical application of leadership theory
  • The learner will be able to explain the difference between a manager and leader
  • Understand fundamentals of delegation
  • Explain in situational leadership
  • Learn techniques of delegation and engagement

Instructional Objectives:

  • Engage the participant’s perspective on leadership effectiveness and the potential of leadership
  • Engage the learner through relevant workplace leadership challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of leadership theory
  • Transfer knowledge of the situational leadership model
  • Transfer skills and techniques of delegation and engagement

Course Components: 

  • Leadership theory
  • Situational leadership theory
  • Goal setting and measurement
  • Adult education theory
  • Produce solutions to relevant workplace examples and situations

Delivery Methods:

The module will be delivered in a one full day workshops. The module is designed for group training. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of the course where participants work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Cost:

$590 per participant.

Duration:

8 hours

 

Module 2: Essential Communication Skills                                                                                                

Module 2 Objectives:

To teach essential communication skills to Managers

Learning Outcomes:

  • Learn communication theory
  • Learn the impact of negative communication in the workplace
  • Learn how body position, tone, pitch and volume impacts communication in the workplace
  • Teach how communication impacts staff retention, creativity, innovation, quality and production.
  • Define excellence in communication
  • Transfer techniques and tactics to improve workplace communication
  • Practice the essential skills that changes communication behavior
  • Use real workplace situations to improve communication skills                                                                                                        

Instructional Objectives: 

  • Engage the learner with relevant workplace communication situations
  • Engage the learner with hands on practice of new techniques
  • Transfer knowledge communication theory
  • Transfer knowledge about how poor communication impacts the work environment and has a direct negative impact on business results
  • Engage the learner with experiential communication challenges based on real life work situations
  • Transfer communication skills and tactics that the manager can use right now in the business

Course Components: 

  • Communication theory
  • How communication impacts engagement, retention and business results - data
  • Communication excellence benchmarking and gap analysis
  • Communication tactics and techniques
  • Removing communication barriers to build productive teams
  • How culture and diversity impact communication
  • Workplace solutions to relevant communication challenges

Delivery Methods:

The module will be delivered in a one full day or two ½ days workshops. The module is designed for group training with an emphasis on engagement and time to practice new skills. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of this module where participants work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Cost:

$590 per participant.

Duration:

8 hours

 

Module 3: Quality Standards and Best Practices for Leaders

Module 3 Objectives:

To teach managers the best practices in current food production standards and practices.

The program gives participants the essential fundamentals that a manager needs in understanding food production essentials. The program will give participants an understanding of their own personal skills and abilities as they begin to perform as leaders in the food production industry. 

Learning Outcomes:

  • Learn the essential fundamentals of management responsibilities in food production
  • Understand participants own skills and knowledge bases
  • Learn the practical application of excellence in food production practices in BC and Canada
  • Understand fundamentals of best practices and leadership in food production management           

Instructional Objectives:

  • Engage the participant’s perspective on management effectiveness and the potential of a manager
  • Engage the learner through relevant workplace management challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of best practices and management theory
  • Assess personal skills and abilities of each participant

Course Components: 

  • Hazard Analysis Critical Control Point (HACCP) principles and standards
  • Best practices in food production
  • Management and leadership theory
  • Managerial skills assessment
  • Review standards, policies and procedures                                                                                            

Delivery Methods:

This module is delivered in a two-day format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where participants work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Cost:

$1,180 per participant.

Duration:

16 hours

 

Module 4: Legal Issues and Risk Mitigation for Leaders                                        Module 4 Objectives:

To teach managers BC and Canadian legislation and legal requirements in current food production standards and practices. To go over in detail, policies, procedures and standards and compare them to the best practices in the industry.

The program gives participants the essential legal perspective and leadership responsibilities a manager needs in understanding food production and reducing the risk associated with food production practices. 

Learning Outcomes:

  • Learn BC and Canada legal framework
  • Understand risk of food production
  • Explore the elements of food safety
  • Learn how to mitigate food safety concerns
  • Learn how to produce high quality production via new practices
  • Learn how to audit and assess quality             

Instructional Objectives:

  • Engage the participant’s perspective on management effectiveness and the potential of a manager
  • Engage the learner through relevant workplace management challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of best practices and management theory
  • Assess personal skills and abilities of each participant

Course Components: 

  • BC Food production legislation and standards in the industry
  • Review standards, policies and procedures
  • Quality control procedures
  • LEAN production supervision
  • Quality improvement audits and assessments                                                         

Delivery Methods:

This module is delivered in a one day format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Cost:

$590 per participant.

Duration:

8 hours

Module B5: Conflict Resolution

Module 5 Objectives:

This conflict resolution module offers practical recommendations for participants, aimed at managing conflict at work and teaches an effective conflict management strategy, tactics and techniques.

Learning Outcomes:

  • Define confrontation and the leaders role in managing conflict in the workplace to ensure they maximize individual and team performance
  • Identify the participants preferred leadership style in influencing others, managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrate conflict management recognition and skills in resolving conflict and confrontation
  • Learn how to create a conflict management plan to apply and enhance their communication and conflict resolution skills in the workplace to address existing workplace conflicts                                                                                                                                             

Instructional Objectives: 

  • Engage the learner with relevant strategies, techniques and tactics to resolve conflict situations
  • Transfer knowledge about conflict management theory
  • Transfer knowledge about how conflict impacts the work environment and has a direct negative impact on business results
  • Engage the learner with conflict challenges based on real life work situations
  • Transfer conflict management skills and tactics that the participant can use in their departments

Course Components: 

  • Conflict management information
  • Influence theory
  • Behavior management tactics and techniques
  • Understand the conflict process and how resolution process works in the workplace
  • Identifying barriers to conflict resolution
  • Overcoming conflict barriers
  • Workplace solutions to conflict management challenges

 

Delivery Methods:

Courses are delivered in a day or ½ days format. The delivery method is an experiential process with a lecture and discussion format. Lessons are based on important content and theory and use actual workplace situations that are impacting the company to demonstrate their points.

Small group breakout sessions are part of this module. Learning activities and group interaction with experiential learning is a major part of the course where participants work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this course.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training. 

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Cost:

$590 per participant.

Duration:

8 hours

 

 

 

 

Instructors

Presenter/Instructor:Bob

Bob Embury

 

Bob is an authorized trainer for the B.C. Alliance for Manufacturing. Eclipse HR provides over 150 training programs, full services recruitment and HR Today, a program to help growing companies deal with the issues of HR in their companies on site.

Bob created his first training company Quality Training Associates (QTA) in 1990 and has been developing and leading workshops and seminars for organizations ever since. QTA was conceived and launched based on his experience as Senior Manager for a major organization in Vancouver. As a senior leader of the organization, he was responsible for the business success of 16 different units of operation. During this time, he learned that organizational business success was reliant on the skills and motivation of his Managers.  By focusing on the skills development of his managers and management team the organization had outstanding success. From this experience, his mission became to help people develop their own personal leadership skills and success in organizations so in turn the organization could prosper.

Bob is passionate about developing the skills and abilities of leaders at every level of organizations. He has worked as a trainer and business consultant with over 350 companies including Nike, Costco, Air Canada, Weyerhaeuser, all levels of government and many not for profit associations.

Bob is known as a motivating and inspiring keynote speaker and has traveled across North America speaking on business subjects including teambuilding, communication, leadership, management, negotiation skills and many others. Bob has spent 5 years as an instructor with Langara and Douglas College on the west coast teaching strategic planning, business planning and entrepreneurship.

Bob’s resume includes, published research, author, corporate trainer, keynote speaker and business owner.

 

Presenter/Speaker/Instructor:hans-trupp

Hans Trupp

 

Hans has over 20 years as an elite corporate trainer working with organizations across North America. He is a dynamic and knowledgeable professional who is passionate about professional development, corporate training and business coaching.

As an experienced entrepreneur and sales executive he is fully committed to building leaders and growing businesses by evaluating what makes them unique then transferring knowledge and skills so improvement is achieved quickly and sustainably. Hans specializes in being a catalyst for coaches, business owners, executives, and their teams. By working with Hans, you will set and reach goals for the highest levels of personal and professional success.

 

Instructor: Mike Garcia PE, FMPmike-garcia

Mike Garcia began his career in power engineering and facility management in 2003 and now is regarded as a leading specialist and dynamic educator in power engineering and facility management.

 

Mike is the owner of Total Facilities Management Consultants International (TFMCI) a company comprised by a group of professional power engineering specialists and facilities management consultants. He leads workshops and produces services in boiler and power plant operations, large facilities operations, pulp mills, manufacturing, agrifoods, mining, petrochemicals and the forest industry across BC and Canada.