Lead Hand Leadership Certification Program

Description

Lead Hands or front line supervisors are often considered the most important front line team management group in a company. It is the Lead Hands who deal directly with production workers and other people who produce direct results for the organization. The Lead Hands capacity to motivate and equip team members to do their jobs, and their ability to set an example for quality and safety is the key to efficiency, productivity and staff retention.

Lead Hands also organize resources. They deal with production, facilitate communication, coordinate team building, monitor quality control and dozens of other important day to day management issues that move the organization forward.

Lead Hands are the front line management for the organization that deliver day to day supervision, on-the-job training and coaching that produces value for the organization. To do their job well, Lead Hands require exceptional people skills, or “soft skills”.

The Lead Hand Leadership Certification Program is a “people” skills development program that teaches the front line level of management to lead appropriately within the context of their authority and control. The combination of training and skills development of this program sets front line leaders up for producing measurable outcomes and departmental results.

Program Structure

Module 1: Introduction to leadership

Module 2: Essential communication skills

Module 3: Building a high performance team

Module 4: Situational Leadership: Handling organizational leadership challenges

Module 5: Conflict management

Total: 40 Hours

The Objectives and Outcomes of the Lead Hand Leadership Certification Program

The Objectives and Outcomes are: Objective: To teach the Lead Hand key leadership essentials that will help them in their day to day responsibilities. Outcome: The program gives participants the essential fundamentals of leadership and clarifies the role of a leader. The program will teach participants important “soft skills” that helps them improve their ability to communicate clearly, build high performance teams, deal with difficult leadership challenges, resolve conflict and lead people in a positive direction.

  1. Objective: To educate front line supervisors to lead, motivate, teach and inspire others so Lead Hands can get the most of the talent in the organization. Outcome: Success for Lead Hands is based in effectively leading and managing people. This program helps Lead Hands gain new insight into leadership, the responsibilities and obligations of leadership, while developing skills in motivation, leadership and management.
  1. Objective: To teach essential communication skills to Lead Hands. This includes the use of language, voice control, tone, body position, how to give clear directives and how to lead discussions. Outcome: The focus on this module is to transfer the knowledge and skills of communication to Lead Hands for use in all areas of their roles as leaders.
  1. Objective: To teach how to organize, motivate and build highly productive teams in their departmental areas. Outcome: The program looks at team building, team development and team processes. These aspects are used by Lead Hands to enable the teams and departments to achieve their goals. The program teaches team building, team innovation and how to solve problems, address issues, generate new ideas as a team.
  1. Objectives. To teach Lead Hands the Situational Leadership model. With the use of this tool they are able to understand, adapt and use use the model in specific organizational challenges. Outcome: The situational leadership model teaches Lead Hands to recognize and understand the fundamentals of how to make decisions and involve their people in making decisions. The focus of the module is to give Lead Hands the knowledge and skills to overcome challenges, make better decisions, leverage innovation, productivity and quality improvements using the model.
  1. Objectives. One of the most important objectives of a Lead Hand is to handle conflict in the middle of a busy schedule in a productive and appropriate manner. This module looks at the root of conflict and teaches the tactics and techniques of how to manage conflict to successful resolution. Outcome: Participants will learn and practice conflict resolution tactics based on real work situations.

Module 1: Leadership Essentials

Module 1 Objectives:

To teach Lead Hands key leadership essentials.

The program gives participants the essential fundamentals of leadership and the role of a leader. The program will show participants the techniques to win the respect of followers and lead people in a positive direction forward.

Learning Outcomes:

  • Learn the essential fundamentals of leadership theory
  • Learn the practical application of leadership theory
  • The learner will be able to explain the difference between manager and leader
  • Understand the fundamentals of delegation
  • Learn techniques of delegation and engagement

Instructional Objectives:

  • Engage the participant’s perspective on leadership effectiveness and the potential of leadership
  • Engage the learner through relevant workplace leadership challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of leadership theory
  • Transfer knowledge of the situational leadership model
  • Transfer skills and techniques of delegation and engagement

Course Components:  

  • Leadership theory
  • Situational leadership theory
  • Goal setting and measurement
  • Adult education theory
  • Produce solutions to relevant workplace examples and situations

Delivery Methods:

The module will be delivered in 2 hour blocks of time when Lead Hands are able to be removed from their responsibilities on the floor, where they will learn together. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of the course where Lead Hands work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

Module 2: Essential Communication Skills

Module 2 Objectives:

To teach essential communication skills to Lead Hands

Learning Outcomes:

  • Learn communication theory
  • Learn the impact of negative communication
  • Learn how body position, tone, pitch and volume impacts communication in the workplace
  • Teach how communication impacts staff retention, creativity, innovation, quality and production.
  • Define excellence in communication
  • Transfer techniques and tactics to improve workplace communication
  • Practice the essential skills that changes communication behaviour
  • Use real workplace situations to improve communication skills

Instructional Objectives:  

  • Engage the learner with relevant workplace communication situations
  • Engage the learner with hands on practice of new techniques
  • Transfer knowledge communication theory
  • Transfer knowledge about how poor communication impacts the work environment and has a direct negative impact on business results
  • Engage the learner with experiential communication challenges based on real life work situations
  • Transfer communication skills and tactics that the Lead Hand can use right now in the business

Course Components:  

  • Communication theory
  • How communication impacts engagement, retention and business results - data
  • Communication excellence benchmarking and gap analysis
  • Communication tactics and techniques
  • Removing communication barriers to build productive teams
  • How culture and diversity impact communication
  • Workplace solutions to relevant communication challenges

Delivery Methods:

The module will be delivered in 2 hour blocks of time when Lead Hands are able to be removed from their responsibilities to learn together. The module is designed for group training with an emphasis on engagement and time to practice new skills. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of this module where Lead Hands work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

Module 3: Building High Performance Teams

Module 3 Objectives:

To teach Lead Hands how to build highly productive teams so they can perform at their best.

Learning Outcomes:

  • Learn group theory
  • Learn team building fundamentals and tactics
  • Learn how team engagement impacts staff productivity, innovation, retention and motivation
  • Define excellence in team building
  • Understand the importance in measuring team results in terms of speed, quality, innovation and production
  • Gain new behaviours and skills in engaging people and building departmental groups into high performance teams

Instructional Objectives:

  • Engage the learner through relevant workplace team building opportunities
  • Transfer knowledge of group theory
  • Transfer knowledge retention and motivation challenges
  • Engage the learner with experiential learning based on real life work team building challenges
  • Transfer skills and tactics that the Lead Hand can use to build more engaged work groups
  • Teach workplace measurement tactics

Course Components:  

  • Group theory
  • Engagement, retention and motivation data
  • Building groups into high performance teams
  • Analysis and measurement strategies
  • Team building tactics and techniques
  • Removing workplace barriers to build productive teams
  • Workplace solutions to relevant team building challenges

Delivery Methods:

The module will be delivered in 2 hour blocks of time when Lead Hands are able to be removed from their responsibilities to learn together. The module is designed for group training. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of the course where Led Hands work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.

There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

Module 4: Situational Leadership

Module 4 Objectives:

The objective of teaching situational leadership is to developing Lead Hands leadership skills by creating a common language for talking about leadership so they can be more effective leaders. This module equips leaders with the tools necessary to skillfully navigate the demands of an increasingly diverse workforce and evolving organizational demands.

Learning Outcomes:

  • Flexibility: Participants are introduced to the concept of utilizing four leadership styles – Directing, Coaching, Supporting, Delegating.
  • Participants learn and practice the four styles and learn how to apply directive and supportive behavior.
  • Diagnosis: Participants build skill in diagnosing the Competence and Commitment of people to the tasks they are assigned.
  • Participants learn to match their leadership style to the development level of the people they manage.
  • Partnering for Performance: Participants learn how to establish goals and objectives with the people they manage.
  • Participants learn how to reach agreement with the people they manage about which leadership style to use and when.

Instructional Objectives:  

  • Transfer knowledge about the situational leadership model
  • Make the lessons in situational leadership useful and practical in the lives of Lead hands
  • Engage the learner with relevant workplace leadership situations
  • Engage the learner with hands on practice of new leadership techniques

Course Components:  

  • Situational leadership theory
  • Teach the concepts of Directing, Coaching, Supporting and Delegating
  • Diagnose: Understand the situation they are trying to influence
  • Adapt: Adjust their behavior in response to the contingencies of the situation
  • Communicate: Interact with others in a manner they can understand and accept
  • Advance: Manage the movement
  • Real workplace situations with practice

Delivery Methods:

The module will be delivered in 2 hour blocks of time when Lead Hands are able to be removed from their responsibilities to learn together. The module is designed for group training with an emphasis on engagement and time to practice new skills. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of this module where Lead Hands work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

 

Duration:

8 hours

Module 5: Conflict Resolution

Module 5 Objectives:

This conflict resolution module offers practical recommendations for Lead Hands, aimed at managing conflict at work and teaches an effective conflict management strategy, tactics and techniques.

Learning Outcomes:

  • Define confrontation and the Lead Hands role in managing conflict in the workplace to ensure they maximize individual and team performance
  • Identify the Lead Hands preferred leadership style in influencing others, managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrate conflict management recognition and skills in resolving conflict and confrontation
  • Learn how to create a conflict management plan to apply and enhance their communication and conflict resolution skills in the workplace to address existing workplace conflicts

Instructional Objectives:  

  • Engage the learner with relevant strategies, techniques and tactics to resolve conflict situations
  • Transfer knowledge about conflict management theory
  • Transfer knowledge about how conflict impacts the work environment and has a direct negative impact on business results
  • Engage the learner with conflict challenges based on real life work situations
  • Transfer conflict management skills and tactics that the Lead Hand can use in their departments

Course Components:  

  • Conflict management information
  • Influence theory
  • Behaviour management tactics and techniques
  • Understand the conflict process and how resolution process works in the workplace
  • Identifying barriers to conflict resolution
  • Overcoming conflict barriers
  • Workplace solutions to conflict management challenges

Delivery Methods:

The module will be delivered in 2 hour blocks of time when Lead Hands are able to be removed from their responsibilities to learn together. The module is designed for group training with an emphasis on engagement and time to practice new skills. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of this module where Lead Hands work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered. There will be an informal feedback during training at the halfway point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Duration:

8 hours

Program Structure

Module 1: Introduction to leadership

Module 2: Essential communication skills

Module 3: Building a high performance team

Module 4: Situational Leadership: Handling organizational leadership challenges

Module 5: Conflict management

Total: 40 Hours

Cost

 

 

Instructors

Presenter/Instructor:Bob

Bob Embury

Eclipse HR is a certified trainer for the Canadian Export Manufacturers of B.C (CME) and the B.C. Alliance for Manufacturing

In 2013, Bob rebranded his training company to include recruitment and human resources services. Today, his company is known as Eclipse Human Resources Solutions (Eclipse HR). Eclipse HR provides over 150 training programs, full services recruitment and HR Today, a program to help growing companies deal with the issues of HR in their companies on site.

Bob created his first training company Quality Training Associates (QTA) in 1990 and has been developing and leading workshops and seminars for organizations ever since. QTA was conceived and launched based on his experience as Senior Manager for a major organization in Vancouver. As a senior leader of the organization, he was responsible for the business success of 16 different units of operation. During this time, he learned that organizational business success was reliant on the skills and motivation of his Managers.  By focusing on the skills development of his managers and management team the organization had outstanding success. From this experience, his mission became to help people develop their own personal leadership skills and success in organizations so in turn the organization could prosper.

Bob is passionate about developing the skills and abilities of leaders at every level of organizations. He has worked as a trainer and business consultant with over 350 companies including Nike, Costco, Air Canada, Weyerhaeuser, all levels of government and many not for profit associations.

Bob is known as a motivating and inspiring keynote speaker and has traveled across North America speaking on business subjects including team building, communication, leadership, management, negotiation skills and many others. Bob has spent 5 years as an instructor with Langara and Douglas College on the west coast teaching strategic planning, business planning and entrepreneurship.

Bob’s resume includes, published research, author, corporate trainer, keynote speaker and business owner.

Presenter/Speaker/Instructor:hans-trupp

Hans Trupp

Hans has over 20 years as an elite corporate trainer working with organizations across North America. He is a dynamic and knowledgeable professional who is passionate about professional development, corporate training and business coaching.

As an experienced entrepreneur and sales executive he is fully committed to building leaders and growing businesses by evaluating what makes them unique then transferring knowledge and skills so improvement is achieved quickly and sustainably.

Hans specializes in being a catalyst for coaches, business owners, executives, and their teams. By working with Hans, you will set and reach goals for the highest levels of personal and professional success.

Instructor: Mike Garcia PE, FMPmike-garcia

Mike Garcia began his career in power engineering and facility management in 2003 and now is regarded as a leading specialist and dynamic educator in power engineering and facility management.

Mike is the owner of Total Facilities Management Consultants International (TFMCI) a company comprised by a group of professional power engineering specialists and facilities management consultants. He leads workshops and provides services in boiler and power plant operations, large facilities operations, pulp mills, manufacturing, agrifoods, mining, petrochemicals and the forest industry across BC and Canada.