Manager Certification Program

Description

Organizations need high performing teams of strong leaders in management to improve the results of the business. The Manager Certification Program is designed to improve the skills and knowledge of leaders in our organization so they can move to an operate more effectively as professionals.

The Manager Certification Program is structured so the leaders who are trained can implement change and improve results in our organization. It is designed for both managerial and supervisory personnel.

The program is focused so Managers and Supervisors gain knowledge, learn new skills and techniques so they can adapt to change and be more successful in their departments so the company can be more competitive and successful in the marketplace.

Program Structure

Module 1: 8 hours - Leadership essentials

Module 2: 8 hours – Engaging our talent

Module 3: 8 hours - Building high performance teams

Module 4: 8 hours - Essential communication skills

Module 5: 8 hours - Managing change for results

Total: 40 Hours

The Objectives and Outcomes of the Manager Certification Program

The Objectives and Outcomes are: Objective: To teach our managers key leadership essentials. Outcome: The program gives participants the essential fundamentals of leadership and the role of a leader. The program will show participants the techniques to win the respect of followers and lead people in a positive direction forward.

  1. Objective: To learn to lead, motive, teach and inspire others so Managers can get the most of of the talent in the organization. Outcome: Success for managers is based in effectively managing people. This program helps managers gain new insight and skills in people motivation, leadership and management in people management is having team members that outperform the best of the best, and they do it without the Manager's help.
  1. Objective: To teach how to build highly productive teams. Outcome: The program looks at team development and team processes that are used by managers to enable the teams and departments to achieve its goals. The program teaches team innovation and how to solve problems, address issues, generate new ideas, monitor throughput of work or review and most importantly how we are working together as a team.
  1. Objective: To teach essential communication skills to Managers. Outcome: The focus on this module is to transfer knowledge and skills of communication, conflict resolution and negotiation to managers for use in all areas of their roles as leaders.
  1. Objectives. To teach our managers to understand, adapt and use change to improve our business advantage. Outcome: While in business change is a constant the program will help managers recognize and understand the fundamentals of change. The focus of the program is to give managers the knowledge and skills to leverage innovation, productivity and quality improvements using the change process.

Module 1: Leadership Essentials

Module 1 Objectives:

To teach our managers key leadership essentials.

The program gives participants the essential fundamentals of leadership and the role of a leader. The program will show participants the techniques to win the respect of followers and lead people in a positive direction forward.

 Learning Outcomes:

  • Learn the essential fundamentals of leadership theory
  • Learn the practical application of leadership theory
  • The learner will be able to explain the difference between a manager and leader
  • Understand fundamentals of delegation
  • Explain in situational leadership
  • Learn techniques of delegation and engagement

Instructional Objectives:

  • Engage the participant’s perspective on leadership effectiveness and the potential of leadership
  • Engage the learner through relevant work place leadership challenges
  • Engage the learner with experiential learning
  • Transfer knowledge of leadership theory
  • Transfer knowledge of the situational leadership model
  • Transfer skills and techniques of delegation and engagement

Course Components:  

  • Leadership theory
  • Situational leadership theory
  • Goal setting and measurement
  • Adult education theory
  • Produce solutions to relevant workplace examples and situations

Delivery Methods:

The module will be delivered in a one full day or two ½ days workshops. The module is designed for group training. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

 Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Duration:

8 hours

Module 2: Engaging our talent

Module 2 Objectives:

To learn to lead, motivate, teach and inspire others so Managers can get the most of of the talent in the organization.

Learning Outcomes:

  • Learn human motivation philosophy and fundamentals
  • Learn about adult learning methods and how this impacts training and teaching in the workplace
  • Define excellence in training and workplace teaching
  • Understand goal setting and the power of objectives
  • Understand the power of measurement

Instructional Objectives:  

  • Engage the learner through relevant work place situations
  • Engage the learner with experiential learning
  • Transfer knowledge of motivation theory
  • Transfer knowledge of adult education practices
  • Transfer skills and techniques of goal setting and measurement

Course Components:  

  • Motivation theory
  • Human behaviour theory
  • Goal setting and measurement
  • Adult education theory
  • Produce solutions to relevant workplace examples and situations 

Delivery Methods:

The module will be delivered in a one full day or two ½ days workshops. The module is designed for group training. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

  1. A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.
  2. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.
  3. A formal written evaluation (computer and/or hard copy) by each participant post training.
  4. A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Duration:

8 hours

Module 3: Building high performance teams

Module 3 Objectives:

To teach our managers how to build highly productive teams so they can perform at their best.

Learning Outcomes:

  • Learn group theory
  • Learn team building fundamentals and tactics
  • Learn how team engagement impacts staff retention and motivation
  • Define excellence in team building
  • Understand the power measurement of quality, innovation and production impacts our business
  • Gain new behaviours and skills in engaging people and building departmental groups into high performance teams

Instructional Objectives:

  • Engage the learner through relevant workplace team building opportunities
  • Transfer knowledge of group theory
  • Transfer knowledge retention and motivation challenges
  • Engage the learner with experiential learning based on real life work teambuilding challenges
  • Transfer skills and tactics that the manager can use to build more engaged work groups

Course Components:  

  • Group theory
  • Engagement, retention and motivation data
  • Building groups into high performance teams
  • Team building tactics and techniques
  • Removing workplace barriers to build productive teams
  • Workplace solutions to relevant team building challenges

Delivery Methods:

The module will be delivered in a one full day or two ½ days workshops. The module is designed for group training. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of the course where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered.

There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Duration:

8 hours

Module 4: Essential communication skills

Module 4 Objectives:

To teach essential communication skills to Managers

Learning Outcomes:

  • Learn communication theory
  • Learn the impact of negative communication
  • Learn how body position, tone, pitch and volume impacts communication in the workplace
  • Teach how communication impacts staff retention, creativity, innovation, quality and production.
  • Define excellence in communication
  • Transfer techniques and tactics to improve workplace communication
  • Practice the essential skills that changes communication behaviour
  • Use real workplace situations to improve communication skills

Instructional Objectives:  

  • Engage the learner with relevant workplace communication situations
  • Engage the learner with hands on practice of new techniques
  • Transfer knowledge communication theory
  • Transfer knowledge about how poor communication impacts the work environment and has a direct negative impact on business results
  • Engage the learner with experiential communication challenges based on real life work situations
  • Transfer communication skills and tactics that the manager can use right now in the business

Course Components:  

  • Communication theory
  • How communication impacts engagement, retention and business results - data
  • Communication excellence benchmarking and gap analysis
  • Communication tactics and techniques
  • Removing communication barriers to build productive teams
  • How culture and diversity impact communication
  • Workplace solutions to relevant communication challenges

Delivery Methods:

The module will be delivered in a one full day or two ½ days workshops. The module is designed for group training with an emphasis on engagement and time to practice new skills. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of this module where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Duration:

8 hours

Module 4: Managing change for results

Module 4 Objectives:

To teach our managers to understand, adapt and use change to improve our business advantage.

Learning Outcomes:

  • Learn change theory
  • Learn the impact of change and how it impacts business and people on a day to day basis in the areas of innovation, motivation, productivity and quality improvements
  • Learn change in the workplace can be leveraged to improve the workplace
  • Teach how to identify, understand and manage the change process
  • Define excellence in change management
  • Transfer change management techniques and tactics to managers
  • Practice the change management skills using real workplace situations

Instructional Objectives:  

  • Engage the learner with relevant workplace change situations
  • Transfer knowledge about change management theory
  • Transfer knowledge about how change impacts the work environment and has a direct negative impact on business results
  • Engage the learner with experiential change challenges based on real life work situations
  • Transfer change skills and tactics that the manager can use in their departments

Course Components:  

  • Change theory and change data
  • Change management theory
  • Change management tactics and techniques
  • How change impacts innovation, creativity, quality, productivity, engagement, retention and business results - data
  • Identifying change barriers
  • Overcoming change barriers
  • Workplace solutions to relevant change management challenges

Delivery Methods:

The module will be delivered in a one full day or two ½ days workshops. The module is designed for group training with an emphasis on engagement and time to practice new skills. There is a lecture and discussion format that is based on actual workplace situations that are impacting the company. Small group breakout sessions are part of this module. Learning activities and interaction and experiential learning is a major part of this module where managers work together to use the knowledge and new techniques. There are role playing and practice sessions associated with this module.

Assessment:

A formal evaluation process is designed for this module that will be completed by all participants. This will ensure the company can measure the effectiveness of the module prior to the next module being delivered. There will be an informal feedback during training at the half way point of the module via group discussion and one on one feedback with participants.

A formal written evaluation (computer and/or hard copy) by each participant post training.

A formal review of module assessment process is scheduled with company management post training.

Measurement of Success:

A written and/or verbal evaluation by the management team of the company will take place within 5 working days of the module being completed. Adjustments in content, delivery methods or any other changes will be made if required, prior to the next module being delivered. Success is based on knowledge gained and skills learned via the course objectives and learning outcomes of the course.

Cost

Duration:

8 hours

Program Breakdown

Module 1: 8 hours - Leadership essentials

Module 2: 8 hours -  Engaging our talent

Module 3: 8 hours - Building high performance teams

Module 4: 8 hours - Essential communication skills

Module 5: 8 hours - Managing change for results

Total: 40 Hours

 

Instructors

Presenter/Instructor:Bob

Bob Embury

Eclipse HR is a certified trainer for the Canadian Export Manufacturers of B.C (CME) and the B.C. Alliance for Manufacturing.

In 2013, Bob rebranded his training company to include recruitment and human resources services. Today, his company is known as Eclipse Human Resources Solutions (Eclipse HR). Eclipse HR provides over 150 training programs, full services recruitment and HR Today, a program to help growing companies deal with the issues of HR in their companies on site.

Bob created his first training company Quality Training Associates (QTA) in 1990 and has been developing and leading workshops and seminars for organizations ever since. QTA was conceived and launched based on his experience as Senior Manager for a major organization in Vancouver. As a senior leader of the organization, he was responsible for the business success of 16 different units of operation. During this time, he learned that organizational business success was reliant on the skills and motivation of his Managers.  By focusing on the skills development of his managers and management team the organization had outstanding success. From this experience, his mission became to help people develop their own personal leadership skills and success in organizations so in turn the organization could prosper.

Bob is passionate about developing the skills and abilities of leaders at every level of organizations. He has worked as a trainer and business consultant with over 350 companies including Nike, Costco, Air Canada, Weyerhaeuser, all levels of government and many not for profit associations.

Bob is known as a motivating and inspiring keynote speaker and has traveled across North America speaking on business subjects including team building, communication, leadership, management, negotiation skills and many others. Bob has spent 5 years as an instructor with Langara and Douglas College on the west coast teaching strategic planning, business planning and entrepreneurship. Bob’s resume includes, published research, author, corporate trainer, keynote speaker and business owner.

 

Presenter/Speaker/Instructor:hans-trupp

Hans Trupp

Hans has over 20 years as an elite corporate trainer working with organizations across North America. He is a dynamic and knowledgeable professional who is passionate about professional development, corporate training and business coaching.

As an experienced entrepreneur and sales executive he is fully committed to building leaders and growing businesses by evaluating what makes them unique then transferring knowledge and skills so improvement is achieved quickly and sustainably.

Hans specializes in being a catalyst for coaches, business owners, executives, and their teams. By working with Hans, you will set and reach goals for the highest levels of personal and professional success.

 

Presenter/Speaker/Instructor:mike-garcia

Mike Garcia PE, FMP

Mike Garcia began his career in power engineering and facility management in 2003 and now is regarded as a leading specialist and dynamic educator in power engineering and facility management.

Mike is the owner of Total Facilities Management Consultants International (TFMCI) a company comprised by a group of professional power engineering specialists and facilities management consultants. He leads workshops and produces services in boiler and power plant operations, large facilities operations, pulp mills, manufacturing, agrifoods, mining, petrochemicals and the forest industry across BC and Canada.