Programs & Courses Return Policy

Eclipse Enrollment Courses -  REFUND POLICY

After registering for a course, and deciding for any reason to cancel, requests for refunds must be made via email. No telephone requests will be accepted.

All Cancelation Requests to: info@eclipsehr.ca

Background

Many of our expenses are incurred within the two-week period just before the course. Our cancellation policy reflects the fact that these expenses cannot be recovered in the event of late cancellations.

Refund and Cancelation Policy: For all Seminars, Workshops, One-day, and Longer Courses

  • Cancelling 14 days or more before the seminar, you will receive a refund, credit note or transfer to another seminar less a $150 administration fee.
  • Cancelling 8 to 13 days before the seminar, you will receive a refund, credit note or transfer to another seminar less 50% of the program fee.If you cancel within 7 days before, or do not attend the seminar, you are NOT eligible for any refunds, transfers or credits.
  • Substitutions are welcome and there is no cost penalty. If you cannot attend, substitutions are permitted any time up to and including the first day of the seminar.

No Show

No-shows for the one-day in-class sessions are non-refundable.

Health Reasons

If a registrant supplies documented proof of personal or family emergency (i.e., doctor's note, death certificate, etc.) Eclipse can if possible re-register the individual for an appropriate one-day in-class session for the date and location of the registrant's choice. A $150.00 administrative fee (plus GST) will apply for this service.

Low Enrollment/Other Cancellation Issues

If an course location and/or dates are changed or cancelled due to instructor availability, low enrollment or conflict with venue dates or availability, registrants will be given at least 14-days notice via email. A seat will automatically be reserved for the next available one-day in-class session in the same region. If necessary, registrants will have the option to contact Eclipse administrator and choose to be re-registered for a different date and location (for the same course or course of their choice) that best suits their schedule. If none of these options are satisfactory, a full refund, less a $75.00 (plus GST) administration fee, will be issued upon the receipt of a written request within 30 days of the notification email date. After that date, refunds will not be issued.

Eclipse reserves the right to change the Eclipse Refund Policy